FAQs

Have a question? Check our FAQs down below and if you can't find what you are looking for, shoot me an email on the Contact Us page!

SHOPPING

HOW LONG WILL IT TAKE TO SHIP MY PRODUCT?

Because all pieces are made to order and I am a team of one, it will take approximately 1-2 weeks before shipping out your product. I always try to complete as soon as I can, but I hope you understand as each product can take several hours up to several days to create! For tops, each crochet top can have 2500+ knots which is what creates a crochet top, and it is a labor of love. When you do receive your piece, you will know that hard work and care was taken to create your unique item. 

WHY ARE YOUR CLOTHES PRICED THE WAY THEY ARE?

Each item is priced based on the hours of labor it takes to complete, as well as the complexity of the design. Crocheting clothes is different than sewing fabric pieces together, because the fabric is already created. In the case of crochet, the fabric itself is being created by hand. Unlike fast fashion, these tops are made to order to avoid waste and be more sustainable, and are worked on meticulously so that you have something to add to your wardrobe for a long time.

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

Since my  items are made to order, there will be a limited quantity available per drop. Please check back on our website for any announcements that are made when items are back in stock, and I will post on Instagram  when items are back in stock!

WHAT IF I NEED TO CHANGE ADDRESS MY OR CANCEL MY ORDER?

Please make sure your address is entered correctly, we are not responsible for any refunds for incorrect address information. If you do make a mistake, please contact us immediately at shoppoppylin@gmail.com with your order number or through our Contact Us page. Kindly keep in mind that we cannot make changes once your order has shipped!

 

PRODUCT CARE

Candle Care

Please keep candles away from UV light to prevent discoloration over time. When lighting the candle, please put it on a non-flammable tray to catch the escess wax.

Each candle is hand poured so may have small imperfections or differences which is what makes each candle unique. 

Jewelry Care

Can be worn in water, please avoid salt water and excessive soaps and shampoos. In addition, please do not put lotions and fragrances directly on the pieces. Can be shined and wiped down to bring out the color.

HOW DO I TAKE CARE OF MY TOP?

Each top is made from 100% Turkish Cotton from Turkey. Soft yet sturdy, you will want to hand wash with cold water, soak up the excess in a clean towel, and lay out or hang up to dry. If you have removable pieces such as satin ribbons or ties, you can also remove them prior to cleaning, and clean the separately.

Please note, since each top is handmade, there can be slight variations in color or design per item, which is what makes it unique!

HOW DO I PUT ON MY TOP? IT'S HARD TO LACE MYSELF!

Never fear! We are strong independent women and we don't need any help lacing our own tops! To do so, simply turn around your top, so that the back is at the front, and then lace it up as tight and comfortable as you would like, and then turn it back around and put on your straps! And voila! Your top is tied up and you are ready to go!

MY RIBBON/TIE CAME OFF MY TOP, HOW DO I PUT IT BACK IN?

Not to worry! If your ribbon or tie that was in your lace up top came out, you can easily put it back in. There are holes specifically created to allow you to put the ties back into the top, and you can locate it where the lace up begins, and along the side. You will see little holes on either side that you will be able to put your ties into, and to do so, you will take a safety pin or bobby pin, and attach it to the tie and then lace it through the holes! This makes it super easy to go through the holes as the pins act like a guide.